Conditions générales d'utilisation

Terms & Conditions of Sale: These are the terms and conditions of our agreement which apply to all purchases of products by you from ScratchSleeves.com and you should read them carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.

Ordering:

1. You can submit an order for products to ScratchSleeves.com by completing the details required on the checkout page and clicking the order now button.
2. All UK/EEA prices include sales tax and duty where applicable. US prices include IEEPA tariffs
   Orders outside of the United Kingdom will be subject to an additional delivery charge.
3. Goods supplied are not for resale.
4. We are under no obligation to accept your order, but would normally do so where the product is available, the order reflects current pricing and your payment is approved by your credit card/ debit card company/PayPal.
5. L'affichage d'un produit sur notre site web ne constitue en aucun cas une offre de vente de notre part. C'est votre réponse qui constitue l'offre. En conséquence, nous ne sommes pas tenus de vous vendre un produit qui pourrait être proposé à un prix inférieur à celui que nous souhaitons.
6. Acceptance of order: We will notify you of our acceptance of your offer to purchase by email shortly after we receive it and at that point a binding agreement between us will be in place on these terms and conditions*. If we do not accept your order for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), we will email you to advise you of the change and to make arrangements for any additional payment. *but subject to our right to withdraw such acceptance where your offer relates to goods that have been priced below that which we intended and/or where discounts have been applied or used in error.

Livraison :

1. Nous nous efforçons de livrer tous les produits au Royaume-Uni dans les trois jours ouvrables suivant l'acceptation de votre commande. Si cela n'est pas possible, nous vous en informerons et, sauf indication contraire, nous veillerons à ce que vos produits soient livrés dans un délai de 21 jours à compter de l'acceptation de votre commande. Cette disposition peut ne pas s'appliquer aux livraisons effectuées en dehors du Royaume-Uni. Toutes les livraisons seront effectuées à l'adresse indiquée dans la commande.
2. Orders are generally dispatched by Royal Mail (Tracked 24). Please note that while items sent by Royal Mail within the UK usually arrive within 1-2 days, Royal Mail stipulates that only items still not delivered after 15 working days can be officially classified as lost.
3. Non-EEA/US customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be – please consult your local customs office for more information.

Paiement :

1. For standard delivery we will charge your account for payment at the time of placing the order.
2. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via such link.
3. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid by way of a credit to your credit card/ debit card or PayPal account.

Consumer Protection (Distance selling) Regulations 2000, Right to withdraw:

1. You have the right to withdraw from this agreement, but this right ends seven days after the date we deliver the products to you.
2. You will not have to pay for any products and any amounts you have been charged will be repaid to you by way of a credit to your account within thirty days.
3. However, we may have delivered (or dispatched) the products you have ordered. In this circumstance, you must return the products to us and pay the costs in doing so. To avoid this, we recommend that you advise us as soon as possible if you wish to exercise this right to withdraw.
4. If you wish to withdraw, email us at [email protected] or complete the Nous contacter form on our website.
5. Any products returned must be received by us in the same condition and, to the extent possible, in the same packaging as when we delivered them to you.

Garanties :

1. Les produits vendus sur ce site web ont été conçus pour répondre aux exigences légales et aux normes de sécurité en vigueur au Royaume-Uni. Nous ne pouvons donc pas déclarer ou garantir qu'un produit est conforme aux exigences en matière de santé, de sécurité ou autres exigences légales applicables en dehors du Royaume-Uni, sauf si la livraison a lieu dans l'EEE et que les règles communes de l'EEE en matière de protection et de sécurité des consommateurs s'appliquent.
2. Nous remplacerons gratuitement les produits défectueux ou nous vous rembourserons le prix des produits en créditant votre carte de crédit/débit ou votre compte PayPal. Nous n'aurons aucune autre responsabilité en ce qui concerne les produits. Cela n'affecte pas vos droits statutaires en tant que consommateur.

Commandes personnalisées :

1. Nous demandons les mesures actuelles pour toutes les commandes personnalisées. Comme les enfants grandissent et que les ScratchSleeves s'étirent avec l'usure, nous ne pouvons pas utiliser les mesures fournies précédemment, surtout après quelques mois.
2. We are unable to accept returns of customs orders for refunds or exchange. This does not affect your statutory rights.
3. Our custom orders usually take around 2 weeks to complete. Although every effort is made to have these orders sent out as soon as possible, they may on occasion take longer and where possible we will advise of this in advance.
4. Les commandes personnalisées doivent être passées par courrier électronique en utilisant notre adresse [email protected].
5. We will send e-invoice for payment of custom orders or you can make payment over the phone by calling us on 01962 890210 (international +44 (0)1962 890210) during our office hours (10am to 3pm UK time, Monday to Friday). We will not be able to dispatch orders until the payment has been made.

Produits indésirables :

1. Our policy is to ensure that you are satisfied every time you place an order on ScratchSleeves.cm. If you are unhappy with an item when you receive it, it is the wrong size or if you simply change your mind please return the item to us in resalable condition (unused and unwashed with the original packaging) within 30 days, having taken reasonable care of it and we will refund you the price you paid for that product (excluding any postage charged in the original order).
2. Please note that we are unable to refund or replace items that have been washed prior to trying on. If they are not in a resalable condition we cannot accept them. Please do not wash items or remove tags until you have checked sizing on your child. Unless there is a fault we will not be able to refund once tags are removed. In the event we refuse a refund we will reimburse you for the return postage and send you a photo of the issue.
3. Nous effectuerons le remboursement directement sur la carte de crédit/de paiement utilisée pour passer la commande initiale dans un délai de 30 jours ou plus tôt, une fois que nous aurons inspecté l'article retourné et que nous serons convaincus qu'il nous a été renvoyé dans l'état dans lequel il se trouvait lorsqu'il vous a été livré.
4. If you find that ScratchSleeves products do not suit your child, we may be able to refund your purchase under our Garantie sans équivoque.
5. Cela n'affecte pas vos droits statutaires.

Produits défectueux :

1. Nous essayons de sélectionner et d'emballer nos produits le mieux possible pour qu'ils arrivent en bon état. Toutefois, si un produit arrive endommagé ou défectueux, ou ne correspond pas à ce que vous avez commandé, nous le remplacerons gratuitement (veuillez noter que nous ne pouvons remplacer les produits défectueux que dans la même taille que celle commandée à l'origine) ou nous vous rembourserons intégralement, selon le cas, si vous nous renvoyez le produit.
2. Dans ce cas, nous prenons également en charge les frais de retour, généralement en vous fournissant une enveloppe de retour prépayée. Si nous ne pouvons pas vous fournir d'enveloppe prépayée, nous vous rembourserons les frais de retour de base (courrier normal de deuxième classe ou courrier aérien normal, jusqu'à un maximum de 20 livres sterling).
3. Cela n'affecte pas vos droits statutaires.

Garantie de non-contestation :

1. We believe that you will be delighted with your product but understand that there may be occasions where you feel it necessary to return an item. Simply prendre contact with us within 14 days of delivery telling us what the problem is. We promise a full refund or exchange for a more appropriate item.
2. The guarantee covers one purchase per customer.
3. This guarantee is in addition to your statutory rights.

Produits non désirés - Règlement européen sur la vente à distance (RVD)

1. En vertu de la loi, les consommateurs de l'Union européenne ont le droit de résilier un contrat d'achat d'un article dans un délai de sept jours ouvrables à compter du jour suivant la réception de la commande.
2. If you wish to cancel your order under the DSRs, email us at [email protected] or contact us using the EU right to withdraw form we will arrange for you to be refunded accordingly.
3. When you are cancelling your order within this cooling-off period we will refund the cost of the item and the cost of sending the item to you.

Website terms and Conditions of Use.
It is important that you carefully read these terms and conditions of use before you register with scratchsleeves.com because your use of our website is subject to them.

1. Terms and Conditions: Thank you for using scratchsleeves.com, which is a trading name of Trolls and Tribulations Limited. We provide services to you through our website and those services are provided to you on the basis of these terms and conditions. Please note that they may vary from time to time without notice to you. Current terms will be made available as soon as possible on the website. These terms and conditions apply to all users (including casual browsers) whether or not the registration process has been completed.
2. Registration: By completing the registration process, you are stating that you are at least eighteen years of age; you have provided true, accurate, current and complete information about yourself where required in the registration form, and you have ensured that this information is kept accurate, complete and up to date. Once you have completed the registration process, you will have specified a username (email address) and a password. You must ensure that you keep your username and password in a safe and secure place and that you do not disclose them to anyone because you will be fully responsible for all activities which occur under your username and password. It is your responsibility to immediately notify us of any unauthorised use of your username and password or any other breach of security as soon as you become aware of it.
3. Proprietary Rights and Licences: All text, software, photographs, graphics, page layouts, design and other material that is contained on our web site or is part of our services, is protected by our and their copyrights, trade marks, service marks, patents or other proprietary rights and laws. We own or are licensed to use all intellectual property rights (including all copyrights, patents, trade marks and trade secrets) in connection with and in all versions of the web site and our services, the software we use to operate the web site and services and any data (including data obtained from you during the registration process) generated by users of the web site and services. You are not permitted, except where expressly authorised to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way any of these intellectual property rights.
4. External Links: We may provide links or other web sites or resources. These are provided purely as a matter of convenience and we do not endorse the contents of those web sites. We are not responsible for the availability of these web sites, nor will we be liable in any way for any loss or damage which you may suffer by using those web sites. If you decide to access linked third party web sites you do so at your own risk.
5. Disclaimer of Warranties: You agree that:
   • vous utilisez le site web et nos services à vos risques et périls. Le site web et les services sont fournis en l'état et selon leur disponibilité. Nous déclinons expressément toute condition de quelque nature que ce soit, y compris, mais sans s'y limiter, les conditions de titre, d'adéquation à un usage particulier, de qualité satisfaisante et de non-violation des droits de propriété ou de tiers ;
   • dans la mesure où il est légalement possible de le faire, nous ne garantissons pas que (a) le site web et nos services et/ou toute information répondront à vos exigences, (b) votre accès aux services et leur utilisation seront exempts d'erreurs, (c) toute erreur ou inexactitude sera corrigée. En outre, si votre utilisation du site web entraîne la nécessité de réparer ou de remplacer des équipements ou des données, cela ne se fera pas à nos risques et périls ;
   • no advice or information, whether oral or written, obtained by you through or from the web site or from our services will create any warranty not expressly stated in these terms and conditions.If you have any questions about the above, please contact us on 01962 890210 (International +44 (0)1962 890210), at [email protected] or via the contact us page on this website.
6. Indemnity: You agree to indemnify us and hold us harmless from and against any claims, actions or demands (including any legal fees incurred in connection therewith) resulting from your misuse of our web site or your breach of these terms and conditions. We will notify you promptly of any such claim, action or demand and will assist you as may be reasonably necessary providing you meet our costs and expenses (including our legal fees).
7. Limitation of Liability: To the extent that we are lawfully able to do so, we will not be liable for any claims, losses and/ or damages of any nature resulting from: (a) your use or inability to use the web site; (b) the services we provide (except where we expressly state that we have responsibilities or liabilities in these terms and conditions) or other terms and conditions that relate to our other goods and/ or services we provide; (c) unauthorised access to or alterations of your transmissions or data; (d) statements or conduct of any third parties.
8. You agree that in no event will our liability arising out of or in respect of these terms and conditions exceed 100 Pounds Sterling and that in no event will we be liable for any loss of profits, goodwill, loss of business, loss of data or any other indirect or consequential loss or damage whatsoever, whether or not arising from any negligence on our part.
9. Suspension and Termination: We may in our sole discretion suspend and/ or terminate registration or use of our web site or our services at any time and we shall not be liable to you or any third party for any loss or damages suffered on account of such suspension and or termination. Typically, we would only do this where you have not used our services for some time or if we believe that you have acted inconsistently with those terms and conditions. However, there may be other reasons why we would suspend and/ or terminate.
10. Trade Mark Information: ScratchSleeves and the ‘Boy and his Bear’ logo are registered trademarks belonging to Trolls and Tribulations Ltd. You agree not to display or use either or both in any manner.
11. Généralités :
    • Les présentes conditions générales constituent l'intégralité de l'accord entre nous en ce qui concerne l'utilisation de nos services et de notre site web et remplacent tous les accords, arrangements et déclarations antérieurs (à l'exception de ceux qui ont été faits de manière frauduleuse).
    • Les données et certaines autres informations que vous fournissez sont soumises aux conditions de notre politique de confidentialité, qui peut être consultée en cliquant sur la section politique de confidentialité de notre site.
    • Si l'une de ces conditions est jugée invalide, cette disposition n'affectera pas la validité des autres dispositions, qui resteront pleinement applicables. Aucune renonciation de notre part à un terme ne sera considérée comme continue ou comme une renonciation à un autre terme.
    • Vous n'êtes pas autorisé à reproduire, vendre ou exploiter à des fins commerciales toute partie du site web ou de nos services.
    • Les présentes conditions générales seront interprétées conformément aux lois de l'Angleterre et du Pays de Galles et relèveront de la compétence non exclusive des tribunaux anglais.
    • For up-to-date information on our services or if you are dissatisfied with our web site, or have any questions concerning these terms and conditions, please contact us on 01962 890210 (International +44 (0)1962 890210), at [email protected] or using the contact form on our website.
    • Company registration details: Trolls and Tribulations Limited (a private limited company); Registered in England number: 6837631; Registered Office: Threeways, Sleepers Hill, Winchester, Hants, SO22 4ND

Concours : Conditions générales

1. Competition details form part of these terms and conditions.
2. All entries must be made directly by the person entering the competition.
3. For email entry, only one entry per email address unless otherwise specified in the competition details.
4. Les adresses électroniques soumises dans le cadre d'une participation au concours seront utilisées pour confirmer la participation au concours. Ces courriels de confirmation offriront aux participants la possibilité de s'inscrire à notre bulletin d'information. Les participants au concours ne sont pas obligés de s'inscrire à notre bulletin d'information.
5. For competitions in which the prize has been provided by another company, email addresses submitted as the competition entry may be added to appropriate mailing lists of that company.
6. Please see the terms and conditions of those companies for further details. Recipients of these newsletters are free to un-subscribe at any time, either using the links at the bottom of the newsletter itself or by contacting that company directly.
7. Les inscriptions effectuées en ligne à l'aide de méthodes générées par un script, une macro ou l'utilisation de dispositifs automatisés seront annulées.
8. Aucune responsabilité ne peut être acceptée en cas de perte, de retard ou d'altération des inscriptions, ou en cas d'erreur informatique lors de leur transmission.
9. The prizes are as stated. No cash or other alternatives will be offered.
10. Sauf indication contraire, le(s) gagnant(s) sera(ont) tiré(s) au sort parmi toutes les inscriptions correctes reçues à la date de clôture indiquée dans le matériel promotionnel.
11. Reasonable efforts will be made to contact the winner(s). If the winner(s) cannot be contacted, or are unable to comply with these terms and conditions, the Promoter reserves the right to offer the prize to the next eligible entrant drawn at random, or in the event that the promotion is being judged the Promoter reserves the right to offer the prize to the runner(s)-up selected by the same judges.
12. Failure to respond and/or provide an address for delivery, or failure to meet the eligibility requirements may result in forfeiture of the prize.
13. Le cas échéant, la décision des juges est définitive sur la base des critères énoncés dans la promotion et aucune correspondance ne sera échangée au sujet de cette décision.
14. The Promoter is Trolls and Tribulations Ltd, Unit 2, Grosvenor Court, Ampfield Hill, Ampfield, SO51 9BD.
15. In the event of a discrepancy between these standard terms and conditions and the details in the promotional material (or any other terms and conditions provided/referred to at the time of entry), the details of the promotional material (and any other terms and conditions provided/referred to at the time of entry) shall prevail.
16. Winners will be announced on the ScratchSleeves social media channels and ScratchSleeves email newsletter following the competition closing date. Only the first name and county of the winners will be disclosed, unless the winner agrees to additional disclosures.

Modifications de ces politiques

1. Nous pouvons modifier cette politique de temps à autre, notamment en cas de changement des lois britanniques ou européennes sur la protection des données. Il est de votre responsabilité de vérifier régulièrement s'il y a des changements ou des mises à jour.