{"id":31841,"date":"2025-12-13T13:31:46","date_gmt":"2025-12-13T13:31:46","guid":{"rendered":"https:\/\/scratchsleeves.com\/?page_id=31841"},"modified":"2025-12-14T16:42:15","modified_gmt":"2025-12-14T16:42:15","slug":"garantie-sans-equivoque","status":"publish","type":"page","link":"https:\/\/scratchsleeves.com\/fr\/policies\/no-quibble-guarantee\/","title":{"rendered":"Garantie sans \u00e9quivoque"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"31841\" class=\"elementor elementor-31841\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-47a1b41 e-flex e-con-boxed e-con e-parent\" data-id=\"47a1b41\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-ecad4c6 twinkle-hero e-con-full e-flex e-con e-child\" data-id=\"ecad4c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6341555 elementor-widget elementor-widget-heading\" data-id=\"6341555\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Garantie sans \u00e9quivoque\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcf1f2a elementor-absolute star star--1 elementor-widget elementor-widget-image\" data-id=\"dcf1f2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"61\" height=\"59\" 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srcset=\"https:\/\/scratchsleeves.com\/wp-content\/uploads\/2025\/11\/Stars-IMG.png 35w, https:\/\/scratchsleeves.com\/wp-content\/uploads\/2025\/11\/Stars-IMG-11x12.png 11w\" sizes=\"(max-width: 35px) 100vw, 35px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7dd69bb elementor-absolute star star--2 elementor-widget elementor-widget-image\" data-id=\"7dd69bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"35\" height=\"37\" src=\"https:\/\/scratchsleeves.com\/wp-content\/uploads\/2025\/11\/Stars-IMG.png\" class=\"attachment-full size-full wp-image-28938 wvs-archive-product-image\" alt=\"\" srcset=\"https:\/\/scratchsleeves.com\/wp-content\/uploads\/2025\/11\/Stars-IMG.png 35w, https:\/\/scratchsleeves.com\/wp-content\/uploads\/2025\/11\/Stars-IMG-11x12.png 11w\" sizes=\"(max-width: 35px) 100vw, 35px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-43324d6 e-flex e-con-boxed e-con e-parent\" data-id=\"43324d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d7d44f elementor-widget elementor-widget-text-editor\" data-id=\"0d7d44f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous sommes convaincus que vous serez satisfaits de votre produit, mais nous comprenons qu'il peut arriver que vous jugiez n\u00e9cessaire de renvoyer un article. Nous nous effor\u00e7ons de simplifier au maximum la proc\u00e9dure et les pr\u00e9sentes conditions n'affectent pas vos droits statutaires.<\/p>\n<ul>\n<li>Dans un premier temps, veuillez nous contacter \u00e0 l'adresse info@scratchsleeves.co.uk ou nous appeler au 01962 890210 (International +44 (0)1962 890210) pendant les heures de bureau au Royaume-Uni pour organiser le remplacement ou le remboursement de votre achat.<br><br><\/li>\n<li><strong>Produits non d\u00e9sir\u00e9s et \u00e9changes :<br><br><\/strong>\n<\/li>\n<ul>\n<li>Nous sommes toujours heureux de rembourser ou d'\u00e9changer les articles non utilis\u00e9s et non lav\u00e9s qui sont en \u00e9tat de revente. Nous pouvons demander \u00e0 voir une photo de l'article retourn\u00e9 avant d'accepter l'\u00e9change. Ne lavez pas les articles et n'enlevez pas les \u00e9tiquettes avant d'avoir v\u00e9rifi\u00e9 la taille de votre enfant. \u00c0 moins qu'il ne s'agisse d'un d\u00e9faut, nous ne pourrons pas effectuer de remboursement une fois que les \u00e9tiquettes auront \u00e9t\u00e9 retir\u00e9es. Si nous refusons un remboursement, nous vous rembourserons les frais de retour et vous enverrons une photo du probl\u00e8me.<\/li>\n<li>Contactez-nous par courrier \u00e9lectronique \u00e0 l'adresse info@scratchsleeves.co.uk ou appelez-nous au 01962 890210 (international +44 (0)1962 890210) pendant nos heures de bureau (de 10 heures \u00e0 15 heures, du lundi au vendredi) pour organiser le retour.<\/li>\n<li>Si vous souhaitez \u00e9changer un article contre un autre, nous vous enverrons une enveloppe de retour avec l'article de remplacement.<\/li>\n<li>Si vous souhaitez simplement retourner votre article pour obtenir un remboursement, nous vous rembourserons les frais de retour (courrier normal de 1\u00e8re ou 2\u00e8me classe) lorsque l'article nous sera retourn\u00e9, \u00e0 condition qu'il ne soit ni lav\u00e9, ni port\u00e9 et qu'il puisse \u00eatre revendu.&nbsp;<em>N'utilisez pas de service de livraison contre signature, car nous ne sommes pas toujours disponibles pour prendre la livraison.<\/em><\/li>\n<li>Le remboursement sera effectu\u00e9 directement sur la carte de paiement ou le compte PayPal utilis\u00e9 pour passer la commande initiale. Les remboursements seront effectu\u00e9s dans un d\u00e9lai de 30 jours ou plus t\u00f4t, une fois que nous aurons inspect\u00e9 l'article retourn\u00e9 et que nous nous serons assur\u00e9s qu'il nous a \u00e9t\u00e9 renvoy\u00e9 dans l'\u00e9tat dans lequel il se trouvait lorsqu'il vous a \u00e9t\u00e9 livr\u00e9.<\/li>\n<li>Comme notre prestataire de services de paiement par carte limite les remboursements \u00e0 la valeur du paiement initial, si vous avez pay\u00e9 par carte, il se peut que nous devions vous demander des d\u00e9tails suppl\u00e9mentaires afin de vous rembourser les frais de port.<\/li>\n<li>Cela n'affecte pas vos droits statutaires.<br><br><br><\/li>\n<\/ul>\n<li><strong>Produits d\u00e9fectueux et erreurs d'emballage :<br><br><\/strong>\n<ul>\n<li>Si un produit arrive endommag\u00e9 ou d\u00e9fectueux, ou ne correspond pas \u00e0 ce que vous avez command\u00e9, nous le remplacerons gratuitement et vous rembourserons le paiement initial.<\/li>\n<li>Afin de d\u00e9terminer la cause du probl\u00e8me, nous pouvons vous demander de nous fournir une photographie du probl\u00e8me ou de nous renvoyer l'article. Dans ce cas, nous prendrons en charge les frais de retour, g\u00e9n\u00e9ralement en vous fournissant une enveloppe de retour pr\u00e9pay\u00e9e. Cela n'affecte pas vos droits statutaires.<br><br><br><\/li>\n<\/ul>\n<\/li>\n<li><strong>Restrictions :<br><br><\/strong>\n<ul>\n<li>Pour les produits qui ne conviennent pas et qui ont \u00e9t\u00e9 utilis\u00e9s, nous proposerons de les remplacer ou de les rembourser. Cependant, nous ne pouvons pas le faire plus d'une fois par client et seulement pour une commande.<\/li>\n<li>Dans le cas d'articles usag\u00e9s, nous ne pouvons les remplacer que par la m\u00eame taille et le m\u00eame produit que ceux command\u00e9s \u00e0 l'origine.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>No Quibble Guarantee We believe that you will be delighted with your product but understand that there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your statutory rights. In the first instance please contact us 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