{"id":31803,"date":"2025-12-13T12:55:05","date_gmt":"2025-12-13T12:55:05","guid":{"rendered":"https:\/\/scratchsleeves.com\/?page_id=31803"},"modified":"2026-07-13T16:13:27","modified_gmt":"2026-07-13T16:13:27","slug":"politique-de-confidentialite","status":"publish","type":"page","link":"https:\/\/scratchsleeves.com\/fr\/policies\/privacy-policy\/","title":{"rendered":"Politique de confidentialit\u00e9"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"31803\" class=\"elementor elementor-31803\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-47a1b41 e-flex e-con-boxed e-con e-parent\" data-id=\"47a1b41\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-ecad4c6 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src=\"https:\/\/scratchsleeves.com\/wp-content\/uploads\/2025\/11\/star1.png\" class=\"attachment-full size-full wp-image-28937 wvs-archive-product-image\" alt=\"\" srcset=\"https:\/\/scratchsleeves.com\/wp-content\/uploads\/2025\/11\/star1.png 61w, https:\/\/scratchsleeves.com\/wp-content\/uploads\/2025\/11\/star1-12x12.png 12w\" sizes=\"(max-width: 61px) 100vw, 61px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0297df2 elementor-absolute star star--1 elementor-widget elementor-widget-image\" data-id=\"0297df2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"61\" height=\"59\" src=\"https:\/\/scratchsleeves.com\/wp-content\/uploads\/2025\/11\/star1.png\" class=\"attachment-full size-full wp-image-28937 wvs-archive-product-image\" alt=\"\" srcset=\"https:\/\/scratchsleeves.com\/wp-content\/uploads\/2025\/11\/star1.png 61w, https:\/\/scratchsleeves.com\/wp-content\/uploads\/2025\/11\/star1-12x12.png 12w\" sizes=\"(max-width: 61px) 100vw, 61px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cfd310 elementor-absolute star star--2 elementor-widget elementor-widget-image\" data-id=\"3cfd310\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"35\" height=\"37\" src=\"https:\/\/scratchsleeves.com\/wp-content\/uploads\/2025\/11\/Stars-IMG.png\" class=\"attachment-full size-full wp-image-28938 wvs-archive-product-image\" alt=\"\" srcset=\"https:\/\/scratchsleeves.com\/wp-content\/uploads\/2025\/11\/Stars-IMG.png 35w, https:\/\/scratchsleeves.com\/wp-content\/uploads\/2025\/11\/Stars-IMG-11x12.png 11w\" sizes=\"(max-width: 35px) 100vw, 35px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7dd69bb elementor-absolute star star--2 elementor-widget elementor-widget-image\" data-id=\"7dd69bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"35\" height=\"37\" src=\"https:\/\/scratchsleeves.com\/wp-content\/uploads\/2025\/11\/Stars-IMG.png\" class=\"attachment-full size-full wp-image-28938 wvs-archive-product-image\" alt=\"\" srcset=\"https:\/\/scratchsleeves.com\/wp-content\/uploads\/2025\/11\/Stars-IMG.png 35w, https:\/\/scratchsleeves.com\/wp-content\/uploads\/2025\/11\/Stars-IMG-11x12.png 11w\" sizes=\"(max-width: 35px) 100vw, 35px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0c0ec46 e-flex e-con-boxed e-con e-parent\" data-id=\"0c0ec46\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-500d544 elementor-widget elementor-widget-text-editor\" data-id=\"500d544\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><strong>G\u00e9n\u00e9ralit\u00e9s :<\/strong> This privacy policy sets out how ScratchSleeves.com will store and use information relating to you. Scratchsleeves is a trading name of Trolls and Tribulations Limited. ScratchSleeves is committed to respecting your privacy. We have structured our website so that, in general, you can visit the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Policy. For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.<\/li><li><strong>Security of information:<\/strong> ScratchSleeves is committed to protecting your privacy. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. In particular, whenever you place orders or access account information using our website we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.<\/li><li><strong>What data we collect:<\/strong><ul><li>When you order products, we will collect your name, contact and billing information including your email address and transaction details. Payment card information is provided directly to Stripe or PayPal, our third party payment providers, via the secure payment form embedded in our checkout page. This means that we do not have access to the payment details you enter into our checkout page at anytime.<\/li><li>Liste de diffusion - lorsque vous passez une commande, vous avez la possibilit\u00e9 de vous inscrire sur notre liste de diffusion. Si vous d\u00e9cidez de cocher la case \"opt-in\", nous vous enverrons un courrier \u00e9lectronique vous demandant de confirmer que vous souhaitez \u00eatre ajout\u00e9 \u00e0 notre liste de diffusion. Nous ne vous ajouterons \u00e0 notre liste de diffusion que si vous cliquez sur le bouton de confirmation dans cet e-mail.<\/li><li>Notre site web utilise des cookies, c'est-\u00e0-dire des programmes qui recueillent des informations suppl\u00e9mentaires sur la mani\u00e8re dont notre site web est utilis\u00e9. Nous n'utilisons ces informations qu'\u00e0 des fins statistiques. Pour en savoir plus sur les cookies que nous utilisons et pourquoi, veuillez consulter notre politique en mati\u00e8re de cookies.<\/li><\/ul><\/li><li><strong>Que faisons-nous des informations que nous recueillons ?<\/strong><ul><li>Nous conservons toutes les donn\u00e9es collect\u00e9es tant que vous continuez \u00e0 utiliser activement nos services ou jusqu'\u00e0 ce que vous nous demandiez de supprimer vos donn\u00e9es de nos registres. Toutes les donn\u00e9es d\u00e9tenues sont prot\u00e9g\u00e9es \u00e0 l'aide de proc\u00e9dures industrielles standard actualis\u00e9es afin de les conserver en toute s\u00e9curit\u00e9 et d'emp\u00eacher toute perte ou tout acc\u00e8s non autoris\u00e9. Nous avons besoin de ces informations pour les raisons suivantes :<ul><li>Traitement des commandes et archivage interne<\/li><li>To analyse the use of the ScratchSleeves.com website. Over time, this information allows us to improve the experience of customers shopping on our website.<\/li><li>If you have signed up to our mailing list will send you our newsletter on an approximately quarterly basis. Our newsletters typically contain information about new products, offers and other company information which we think will interest. We do not sell or rent out our mailing list. All our newsletters include an unsubscribe link at the bottom. Recipients can unsubscribe at any time, either using the unsubscribe link or by contacting us directly.<\/li><li>In the unlikely case of a product recall, we will contact the affected customers using the information we hold.<\/li><\/ul><\/li><li>Toutes les donn\u00e9es d\u00e9tenues sont prot\u00e9g\u00e9es \u00e0 l'aide de proc\u00e9dures industrielles actualis\u00e9es afin de les conserver en toute s\u00e9curit\u00e9 et d'emp\u00eacher toute perte ou tout acc\u00e8s non autoris\u00e9.<\/li><\/ul><\/li><li><strong>Avec qui nous partageons les informations :<\/strong><ul><li>We use a third party data processor, Brevio, to deliver our order processing emails and newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Brevo\u2019s <a href=\"https:\/\/www.brevo.com\/legal\/privacypolicy\/\" target=\"_blank\" rel=\"noopener\">privacy notice<\/a>.<\/li><li>We use a third party provider, Reviews.io, to request, store and supply our website with independent customer reviews. We will supply Reviews.io with the email address and product details of all orders placed though our website. For more information, please see Reviews.io\u2019s <a href=\"https:\/\/www.reviews.io\/legal\/user-privacy-policy\" target=\"_blank\" rel=\"noopener\">privacy notice<\/a>.<\/li><li>When someone visits ScratchSleeves.com, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.<\/li><li>We share order information including customer billing and shipping addresses, emails and products ordered with our payment providers, Stripe or PayPal as determined by each customer\u2019s choice of payment method. This is to enable the detection and prevention of fraud and to allow our payment providers to contact you with confirmation of payment.<\/li><li>We use Linnworks to process orders placed with us via all platforms and marketplaces, in order to use this service we share order information (product and address details) with Linnworks.<\/li><li>Nous utilisons Royal Mail pour exp\u00e9dier nos commandes. Afin de fournir une confirmation de livraison et des d\u00e9tails de suivi et, le cas \u00e9ch\u00e9ant, de r\u00e9pondre aux exigences douani\u00e8res, nous envoyons l'adresse et, le cas \u00e9ch\u00e9ant, les informations sur les produits \u00e0 Royal Mail.<\/li><li>Our website and database is maintained by our web developers, Atomic Digital Marketing, who have the access necessary to secure and maintain the database.<\/li><li>Nous ne partageons pas les donn\u00e9es avec d'autres entit\u00e9s, sauf si nous sommes l\u00e9galement oblig\u00e9s de le faire.<\/li><\/ul><\/li><li><strong>Acc\u00e8s \u00e0 vos donn\u00e9es personnelles :<\/strong> Under Data Protection Legislation you have the right to request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please email us on info@scrachsleeves.co.uk; contact us via the <a href=\"https:\/\/scratchsleeves.com\/fr\/nous-contacter\/\">Contactez nous<\/a> page on this website. or write to us at ScratchSleeves, Unit 2, Grosvenor Court, Ampfield Hill, Ampfield, SO51 9BD. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will correct any information which was found to be incorrect promptly.<\/li><li><strong>Contr\u00f4le de vos informations personnelles :<\/strong><ul><li>We retain all data collected whilst you continue to actively use our services. Given the episodic nature of eczema, and the fact that it runs in families, it\u2019s not un-common for customers to get in touch after long periods asking us about previous orders. On this basis, and in order to comply with HMRC record keeping requirements, we hold order data for 7 years. Guest transactions and customer accounts that have been inactive for over 7 years and their associated transactions will be deleted on or around the following 31st March.<\/li><li>Recipients of our newsletters are free to un-subscribe at any time, either using the links at the bottom of the newsletter itself or by contacting us directly on info@scratchsleeves.co.uk. Sending newsletters costs money, so we want to ensure that we only send our newsletters to people who want to receive them. If we can see that newsletters to any email addresses are consistently not being opened we will delete these email addresses from our mailing list. We may also periodically ask our newsletter subscribers to confirm that they do still want to hear from us.<\/li><li>Si vous souhaitez que nous supprimions vos coordonn\u00e9es de nos dossiers, veuillez nous contacter \u00e0 l'adresse info@scratchsleeves.co.uk et nous supprimerons les informations relatives \u00e0 votre compte. Toutefois, si votre dernier achat chez nous remonte \u00e0 moins de deux ans, nous devrons conserver suffisamment d'informations pour pouvoir vous contacter dans le cas improbable d'un rappel de produit.<\/li><li>Other websites: Our web site may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.<\/li><\/ul><\/li><li><strong>Comment nous utilisons les cookies :<\/strong> Un cookie est une petite cha\u00eene d'informations textuelles que nous stockons sur le disque dur de votre ordinateur lorsque vous visitez notre site web. Ils sont g\u00e9n\u00e9ralement utiles car ils peuvent fournir des informations sur vous, par exemple que vous avez d\u00e9j\u00e0 visit\u00e9 notre site, et nous permettent ainsi de rappeler rapidement vos coordonn\u00e9es \u00e0 partir de notre base de donn\u00e9es. Vous avez la possibilit\u00e9 de refuser que des cookies soient plac\u00e9s sur votre machine en r\u00e9glant les param\u00e8tres de votre navigateur \u00e0 diff\u00e9rents niveaux - de l'acceptation de tous les cookies au rejet de tous les cookies. Vous pouvez \u00e9galement configurer votre navigateur pour qu'il vous avertisse chaque fois qu'un site web tente d'enregistrer un cookie sur votre ordinateur. Pour modifier les param\u00e8tres de confidentialit\u00e9 de votre ordinateur, nous vous recommandons de vous reporter au mode d'emploi de votre navigateur. En raison de la nature de notre site web, certaines parties n\u00e9cessitent de temps \u00e0 autre l'utilisation de cookies pour permettre au contenu et aux services du site de fonctionner correctement. Nous n'acceptons aucune responsabilit\u00e9 pour toute partie du site Web \u00e0 laquelle vous ne pouvez pas acc\u00e9der si vous refusez d'accepter les cookies sur votre ordinateur.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Privacy Policy General: This privacy policy sets out how ScratchSleeves.com will store and use information relating to you. Scratchsleeves is a trading name of Trolls and Tribulations Limited. ScratchSleeves is committed to respecting your privacy. 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